Never mind the fact that it would take hundreds of hours of work to transition to a different website. Instead of fixing the problem, or offering any kind of compensation, Fishbowl suggested we build and use a completely new website. Even if we were late in discovering the problem, is any agreement legal when there's clear negligence, and false and deceptive advertising? Is that right? You decide. We spent weeks entering items, preparing the system, and finally discovered that the software did not function as advertised. Should we have discovered the deficiency earlier? Sure, but it took us a while to get everything set up and tested with our website. The should have been a red flag, but I guess I'm a trusting person. Fishbowl makes you sign an agreement when you purchase saying there won't be any refunds after a certain period, no matter whether the software keeps working or not. Yeah, we know that.Ĭan't we just get a refund? No. The entire software was completely useless to us because we had no way of bringing inventory data into the inventory system! We can't manually enter hundreds of orders every day. We asked why it didn't work, and rather than fixing the problem, they just confirmed that it doesn't work. In reality, the compatibility was severely limited, and the software they happily sold us did not work with Magento 2 for a number of key features. Based on the information that's (still) on Fishbowl's website, you would think Fishbowl works fine with Magento 2, to at least collect sales orders, and post tracking information and inventory levels back to your website:

We bought Fishbowl because they specifically advertised compatibility with our website platform, Magento 2. But we thought it would be great, because it would give us better inventory management with Quickbooks, and link together our eCommerce website running Magento 2, where we take in all of our orders. We're not a big company, and $18,000 was a pretty big investment for us. We purchased a Fishbowl license with warehouse features, and integration with the Magento 2 ecommerce platform. You might lose thousands of dollars, just like we did. They will take your money, then leave you high and dry. It may serve your needs, but what happens if a feature doesn't work? What if it isn't compatible with your processes in the end? Will they help you fix it? Sadly, no. Don't get fooled like we did.įishbowl inventory management software is a basic ERP system that links with Quickbooks.

Fishbowl Inventory has a history of deceptive advertising and horrible service.

Fishbowl inventory reviews